1. Bookings and Services

1.1 Bookings are confirmed when a final confirmation email is sent. All Terms and Conditions are accepted at the point of confirmation.

1.2 Sapphire Parking Limited does not accept responsibility for delays caused by circumstances beyond our control, including traffic congestion, delayed flights, road accidents, security alerts, severe weather, luggage delays or immigration delays.

2. Payment

2.1 Any extended duration of stay will be charged at £20.00 per additional day, debited from the client's account prior to vehicle return.

2.2 Full payment is due prior to the commencement of the service.

2.3 If your return time passes midnight beyond your paid booking date and your car is delivered after midnight, an additional charge of £20.00 applies.

2.4 For Meet and Greet services, please call once you have cleared Baggage and Customs. Calling prior to this may result in additional parking charges if there is an unreasonable delay between your call and arrival at the collection point.

2.5 In the event of non-payment, Sapphire Parking Limited reserves the right to hold the vehicle. If dues remain unpaid, we reserve the right to auction the vehicle after 6 months to recover costs.

3. Cancellations and Curtailment

3.1 Flexible products may be cancelled up to 48 hours before the service date for a full refund, less a £20.00 administration fee.

3.2 No refunds are given for cancellations within 48 hours of the day of travel.

3.3 Customers wishing to curtail a service once commenced remain liable to pay the full booked fee.

3.4 Amendments within 24 hours of departure or during the stay will incur a charge of £20.00 per amendment. All amendments must be made by email and will only be acknowledged upon receipt of a confirmation email.

3.5 Cancellations or amendments cannot be accepted for supersaver, saver, or non-flexible parking products.

4. Liabilities and Other Terms

4.1 Where a third-party service provider is used, Sapphire Parking Limited acts only as a booking agent. Claims in respect of the delivery of the product must be made against the service provider under its own terms.

4.2 Where Sapphire Parking Limited is the service provider, our insurance covers our legal liabilities.

4.3 Vehicles and movable items left unattended are left entirely at the owner's risk while the vehicle is in our possession. In the event that a vehicle is damaged, lost, stolen, or otherwise affected while parked on our premises, customers are responsible for making any claim directly through their own motor insurance policy. We will not be responsible for submitting or handling insurance claims on the customer's behalf.

4.4 No claim for damage can be made unless the damage is brought to the attention of our representative upon vehicle collection and written notification is issued at the time.

4.5 No liability is accepted for mechanical, structural or electrical failure including windscreens, glass chips, clutches, tyres, registration plates or alloy wheels.

4.6 No liability is accepted for loss or damage unless proved to be caused by the negligence of our employees.

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988 for the full duration of the service.

4.8 No liability is accepted for faulty keys or alarm fobs. We advise handing over the car key only. In the event of the vehicle not starting, we reserve the right to charge for our time.

4.9 In the event of a puncture whilst in our care (including slow punctures), we reserve the right to charge for inflation or tyre changing. We do not accept liability for punctures whilst in our custody.

4.10 In the event of a flat battery preventing the vehicle from starting, we reserve the right to charge for our time in attempting to start the vehicle. We cannot be held responsible for any consequences arising from a jump-start.

4.11 Customers are advised to either leave a spare key with Sapphire Parking Limited or keep one on their person.

4.12 During busy periods, vehicles may be stored in secondary compounds within a 15-mile radius, including hotel car parks. Security levels may vary.

4.13 If repairs are required due to our negligence, they must be carried out by our approved organisation. The customer must deliver and collect the vehicle at their own cost. Sapphire Parking Limited cannot authorise repairs by non-approved dealerships.

4.14 Our drivers do not consent to being filmed. Dash cams may be disconnected.

4.15 Customers must provide photo evidence of the drop-off and return dates before making any damage complaints.

4.16 Before filing a mileage complaint, customers must provide photo evidence of the mileage at both drop-off and return.

4.17 Damage claims must be raised with our representative upon vehicle collection. Written notification will be provided at that time.

4.18 In unforeseen circumstances, Sapphire Parking Limited is only responsible for covering taxi fare between the airport and our compound if we request the customer to collect their car due to operational reasons.

4.19 In the event of key loss, we will only cover taxi fare for the driver to return home. Customers are advised to always retain spare keys.

4.20 No liability is accepted for losses incurred where a key is lost and the vehicle was not delivered within the specified time. Customers must ensure they have spare keys.

5. Exclusions and Limits of Liability

5.1 Vehicles parked by the customer personally do so entirely at their own risk.

5.2 Loss or damage should be covered by the customer's own insurance. No vehicles will be covered for Theft, Fire, Flood, Malicious Damage or any act of nature whilst in our custody.

5.3 No liability for indirect or direct loss resulting from damage or vehicle loss (e.g. missed flights, loss of earnings).

5.4 Sapphire Parking Limited cannot pay more than £2,000 for loss of or damage to the vehicle.

5.5 We will endeavour to deliver your vehicle within 60 minutes, subject to traffic, roadworks and weather conditions.

5.6 Sapphire Parking Limited cannot be held liable for delayed or missed flights, or car hire charges arising from our service.

5.7 We will not be responsible for discolouration of paintwork, or dents and scratches that become visible after a car wash or rainfall.

5.8 Vehicles fitted with a roof luggage box that exceed height restrictions cannot be accepted. No liability is accepted for damage in such cases.

5.9 We do not accept responsibility for the internal condition of the vehicle.

5.10 Minor claims below £750 may not be accepted.

5.11 If an incorrect number plate is provided at booking, a parking fine may be issued due to automated systems. Please contact us if this occurs.

5.12 More than one driver may sit in the same vehicle when moving cars to our compound. In cases of overflow, vehicles may be parked on a grass field.

5.13 Customers are responsible for removing all valuables, cash, chargers and personal belongings. Sapphire Parking Limited will not be held responsible for any items left in the vehicle.

5.14 By using our services, the customer assumes full responsibility for the safekeeping of personal items during the period of custody.

5.15 We strongly advise checking the vehicle and removing all valuables before handing it over. Items left behind are at the customer's own risk.

6. Parking Facilities

6.1 Our parking facility is secured by a gated entrance with a durable hard-standing surface.

6.2 During busy or extended periods, vehicles may be stored in a larger compound up to 15 miles away, or in a public facility.

6.3 Our car parks may not be equipped with CCTV cameras.

6.4 Some overflow car parks may lack planning permission for airport parking.

7. General

7.1 If you have a disability and require special assistance, please inform us at the time of booking.

7.2 If any provision is found to be illegal, invalid or unenforceable, it shall be deemed severable from the remaining provisions, which continue in full force.

7.3 These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English Courts.

8. Customer Relations Procedure

All concerns must be raised in writing by email or letter to our office (contact details are on your booking confirmation). Our customer relations team will acknowledge your query within 5–7 working days.

Any incidents at drop-off or collection must be reported to the member of staff on site, who will log it with the Duty Manager. No liability will be accepted until the matter has been thoroughly investigated in writing.

These conditions remain in force unless changed in writing directly with Sapphire Parking Limited with our written permission.

1. Bookings and Services

1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.

1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times, we do not accept any responsibility for delays of its service, caused because of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhaustive.

2. Payment

2.1 Increased duration of the stay will be debited from the client's account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £20.00.

2.2 Full payment of booked service is due prior to the commencement of the service.

2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £20.00 is applied.

2.4 Where a Meet and Greet service is booked, we kindly ask that you call us once you have cleared Baggage and Customs. This allows us to process your car in a timely manner and make sure it's ready and waiting for you. Please note that if you call prior to this, or there is an unreasonable delay from your call to you arriving at the collection point, you may be charged for any additional parking charges made by the airport authority.

2.5 In case of non-payment we reserve the right to hold the vehicle and if the dues are not cleared we reserve the right to auction the vehicle after 6 months to cover our cost.

3. Cancellations and Curtailment

3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made.

3.2 No refunds will be given for any cancellations, or no use of our service made within 48 hours of the day of travel.

3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.

3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received.

3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

4. Liabilities and Other Terms

4.1 Where a third-party service provider is used, the company acts only as a booking agent for the service provider. The company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the product must be made against the service provider and subject to its terms and conditions.

4.2 Where we are the service provider, our insurance covers our legal liabilities.

4.3 Vehicles and movable items left unattended are left entirely at the owner's risk while the vehicle is in our possession. In the event that a vehicle is damaged, lost, stolen, or otherwise affected while parked on our premises, customers are responsible for making any claim directly through their own motor insurance policy. We will not be responsible for submitting or handling insurance claims on the customer's behalf.

4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time.

4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres, registration plate, and alloy wheels. This list is not exhaustive.

4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.

4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.

4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given.

4.9 In the event that the car acquires a puncture whilst in our possession (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.

4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.

4.11 We advise that the customers either leave a spare key with us or keep a spare key for their vehicle on their person.

4.12 During busy periods, your car may be stored in any one of our secondary compounds (within a 15-mile radius of our main car park); these may include hotel car parks, where we have agreements in place. Please note that security levels may vary.

4.13 In the event that your vehicle needs to be repaired because of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park.

4.14 Our drivers do not consent to being filmed. Therefore, dash cams may be disconnected.

4.15 Customers are responsible for providing photo evidence of the date they dropped off the vehicle and the date they picked it up upon return before making any damage complaints.

4.16 Prior to filing a mileage complaint, customers must provide photo evidence of the mileage at both the drop-off and return dates.

4.17 Any damage claims must be brought to the attention of our representative upon collection of the vehicle upon return. Written notification will be provided at that time.

4.18 During unforeseen circumstances and with authorization from the management, we shall only be responsible for covering the taxi fare for transportation between the airport and our parking compound if we request the customer to collect their car from the parking compound due to busyness or other operational reasons.

4.19 In the event of key loss, we will only be responsible for covering the taxi fare for the driver to travel back to their home. It is important to note that we explicitly mention in our terms and conditions that customers should always keep spare keys for their vehicles.

4.20 We do not accept any liability for losses incurred while the customer's car is in our custody if the key is lost and the vehicle was not delivered within the specified time. It is the responsibility of the customer to ensure they have spare keys and to make arrangements accordingly.

5. Exclusion and Limits of Our Responsibility

5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.

5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.

5.3 Any indirect/direct loss because of damage or loss to the vehicle (such as loss of earnings/missed flights etc.).

5.4 We cannot pay more than £2000 for loss of or damage to the vehicle.

5.5 We will endeavour to deliver your vehicle back to you within 60 mins depending on traffic, road works and weather conditions.

5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service.

5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless of whether the dents or scratches are mentioned in this document or not.

5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.

5.9 It is not always possible to check the internal condition of the car and therefore we do not accept responsibility for the interior condition.

5.10 Unless proved otherwise, minor claims (those below £750) may not be accepted.

5.11 In the event that an incorrect number plate is advised when booking, you may receive a parking fine (due to automated systems). If this happens, please contact us and we shall endeavour to resolve.

5.12 In case of a customer vehicle being moved from one location to another location (our parking facility), we might need more than 1 driver to sit in the same vehicle as the passenger. This helps in more productivity and less congestion on roads and within our parking facility. In case of overflow, we may park the cars in the grass field. More details are given in section 6.

5.13 It is the customer's responsibility to ensure the removal of all valuables, cash, chargers, and personal belongings from the vehicle. We will not be held responsible for any valuables left in the vehicle while it is in our custody. This includes but is not limited to cash, electronics, or any other personal belongings.

5.14 By utilizing our services, the customer acknowledges and agrees to assume full responsibility for the safekeeping of their personal items and understands that we will not be liable for any loss or damage incurred to said items during the period of custody.

5.15 We strongly advise customers to thoroughly check the vehicle prior to returning it to us and to remove all valuable possessions. Any items left behind will be at the customer's own risk, and we will not be held accountable for their safekeeping.

6. Parking Facilities

6.1 Our Parking facility is secured by a gated entrance and features a durable hard standing surface.

6.2 During certain busy periods or lengthy periods of stay, your car may be parked in one of our larger compounds which could be up to 15 miles (one way), depending on the drop off terminal, and during certain periods we might park the vehicle in a public facility.

6.3 Our car parks might not be equipped with CCTV cameras.

6.4 While our overflow car parks have a hard standing surface, it is important to note that some of our car parks lack the necessary planning permission for airport parking.

7. General

7.1 If you have a disability and need special help, please let us know when you make your booking.

7.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid, unenforceable, unfair, or unreasonable, then it shall be deemed severable from the remaining provisions, which will continue in full force and effect.

7.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts.

8. Customer Relations Procedure

If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect:

A written correspondence needs to be made via email/letter to our office (all correspondence details are available on the customer copy coupon receipt). Our customer relations team will acknowledge your initial query within a maximum of 5–7 working days.

Please note that all matters need to be dealt with in writing. Any incidents/issues raised whilst picking or dropping your vehicle need to be made apparent to the member of staff which will be reported/logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated.

These conditions will remain in force unless the change is made in writing directly with us and with our written permission.